Terms & Conditions


Our standard shipment time is 1-3 working days.
95% of orders arrive the next day.

For orders under £50.00 there is a standard delivery charge of £4.50.
For orders over £50.00 delivery is free.

The carriage charge for more than one item to the same address will still be charged at the single carriage rate. All orders are tracked from leaving the warehouse.

It is the customer’s responsibility to ensure clear access for delivery with all necessary provisions being made before delivery takes place. will not be held responsible for any damage incurred due to inadequate access.


Live Well Now accepts payments on-line via Debit or Credit Cards. All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party. Payment is taken in full at the time of order.

We accept the following Credit and Debit Card payment methods: Visa, MasterCard, Maestro, Switch, Solo, Delta and Visa Electron.

Your Right to Cancel, Return & Exchange

If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods or the date on which we begin provision of the services (a “cooling off” period). Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. Your statutory rights are not affected in any way.

If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:

Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services (for example, made to measure orders and personalised items);

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or in the case of furniture, collection arrangements made, promptly at your cost (up to £100 in some cases) which will be notified to you at the time of cancellation.

If you cancel your order in any of the circumstances set out above save for cancellation under the provisions of the Distance Selling Regulations, we will refund any money paid by you after any products, which have been delivered to you, are returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product.

Upon receipt of the goods, to cancel, return or exchange the product, you will be personally responsible for return delivery incurring any delivery cost but will receive a full refund for the product purchased providing the goods are in a re-saleable condition. We do recommend that you pay for a tracked/signed delivery for your protection. If you would like to cancel, return or exchange your products please contact Customer Services on 07757 134 813, Monday-Friday 8.30am – 5pm.

Returned products must be complete, unused, in an undamaged state and we would respectfully request the goods are returned in or with the original packaging. If products are not in a re-saleable condition on return, we reserve the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging and labour.


Under the Consumer Rights Act 2015, you have the right to cancel your order for any item bought on this website for a full refund within 14 days. This does not apply to any of the following:

  • Products where our product description says “this item is made to order”
  • Products that are made to a customer specification or personalised
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
  • Any “used” products that represent a hygiene risk (such as used toilet seats, commodes or bottom wipers)
  • Underwear and lingerie

Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).

All refunds will be processed within 30 days after receipt of goods.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.


Most of our products are guaranteed for twelve months. Our warranty does not cover items used outside of Mainland UK and does not include the reimbursement for the hire of a replacement product. If any problems are experienced with the products, please contact our Customer Service representative on 07757 134 813 or alternatively you can always email us at [email protected]